SOHO SUSHI REFUND POLICY

To provide the best customer satisfaction, we provide the following solutions. Feel free to contact us if you have any questions regarding the refund policy by calling the restaurant. Preparation of your order can begin immediately after your order has been confirmed. We cannot accept cancellations once your order has been confirmed with the restaurant.

 

FOOD ERROR:

  • If you receive food that is different from your receipt, we sincerely apologize. Please call us within one hour when you notice that there is an error in your order. You may come to pick up the correct food item.

    • Your order will be a priority if you come to pick it up. In all cases, please return the food order in the original container(s) and bring the receipt* to our restaurant.

 

FOOD DISSATISFACTION:

  • We make our food fresh to order with only the finest and freshest ingredients. We take great care and pride in all of the dishes we make. If the food tastes bad, please call us as soon as possible within one hour. Refunds and/or replacement food are available upon request for orders in which the food is bad. Please bring the food back, along with the receipt and we will discuss further solutions.

    • Refunds are not typically provided for food that a guest simply does not like.

 

 

CANCEL ORDER:

  • We apologize. We CANNOT cancel or provide a refund if you change your mind or mistakenly order an item after the order is prepared.  

 

REFUNDS:

  • To get a refund, bring the food AND the receipt back to the restaurant within three hours.

 

* If 25% or more of the food has been consumed or removed we cannot issue a refund. If the food has been discarded, repackaged or tampered with, then we cannot verify its origin or issue and cannot issue a refund. 

 

  SOHO SUSHI INC.

Contact Us

3101 Zinfandel Dr #124, Rancho Cordova, CA 95670

Opening Hours   

    Mon - Sat : 11am - 10:00pm,   

     Sunday : 12pm - 9:30pm 


Tel(916) 853-1100      Email : sohosushi3101@gmail.com

   Copy Right © 2019 by SOHO SUSHI All Right Reserved